Investigate Net: Microcollaboration for journalists

Investigate Net

Investigate Net MozNewsLab proposal from Saleem Khan on Vimeo. ]

 

Concept


Investigate Net enables journalists to surmount structural barriers to newsgathering.

It uses simple, readily available technologies to help journalists find and collaborate with colleagues anywhere.

Investigate Net home page mockup

Investigate Net home page mockup.

Investigate Net mobile mockup.

Investigate Net mobile mockup.

 

 

 

Inspiration


Investigate Net was inspired by an African journalist I met, who was unable to identify the value or uses of minerals mined in his country because the experts worked for mining interests and would not talk to him.

Research was difficult with a maximum of 30 minutes per week on a dial-up connection, and a low-end mobile phone for most of his communication.

He said these problems were widespread in Africa.

The information he sought, I could easily get in minutes. That was the seed of Investigate Net: Information one journalist found impossible to gain was easily accessible to a peer.

 

Problem


Journalists in one locale are forced to shelve or discontinue investigations because they cannot obtain crucial, basic information due to access, technological, financial or practical barriers.

That information is easily accessible by journalists elsewhere. Yet, it remains out of reach to isolated journalists because collaborations typically stem from personal networks and both groups are unaware of each other and their needs.

 

Solution


Investigate Net enables micro-collaboration among journalists on a local to global scale.

It connects journalists around the world to peer-sourced information that is otherwise unavailable, through low-bandwidth communication technologies such as:

  • a lean or mobile Web site
  • text or SMS messaging
  • e-mail

 

Function


A journalist submits an information request and other pertinent information, such as keywords and privacy considerations, through a simple, mobile-friendly, Investigate Net form online, in e-mail or text message.

 

Investigate Net request form

Investigate Net request form mockup.

 

The query goes to journalists who self-identify as experts or interested in subjects noted in the request. They obtain the sought information and send it to the requesting journalist according to preferences: E-mail, text message, fax, etc.

 

Investigate Net e-mail inbox notification

Investigate Net notification deliveries are set by the user.

 

Journalists in the economic North with abundant technology or information access may also need sources outside of their networks, especially when a story leads abroad where their news outlet has no presence or contacts. It is impractical to always fly a correspondent there, so the story is shelved or killed.

Instead, Investigate Net would enable Southern journalists to become virtual field producers.

 

Technical


Investigate Net builds on existing technologies, tools and behaviours familiar and accessible to journalists:

  • Web forms
  • e-mail
  • text messages
  • and the reporting process.

It uses simple, form-based submissions to collect and disseminate information requests.

Investigate Net request and fulfillment flow

Journalists in the North and South can send and receive information through distributed servers. If technology limitations are a factor, requests and fulfillment can be sent and received in off-peak hour batch operations.

 

For journalists with limited Internet access, batch-send operations could process locally cached requests during off-peak times.

Investigate Net fits with a newsroom’s reporting workflow: Research, make calls, interview and synthesize it all into a coherent context. The outcome is information but benefits are greater.

 

Sketch: News story timeline

News story timeline

 

Fulfillment is good professional courtesy. Journalists privileged to work in the North are responsible — perhaps obliged — to help less privileged colleagues in the South.

Northern journalists realize reciprocal benefits and discover stories they may not otherwise find.

Above all, these simple information requests can help all journalists build networks and foster collaboration.

 

Development


Several open source projects could be used to build Investigate Net:

  • FrontlineSMS to manage and transmit requests and answers.
  • osTicket support system as a backbone to handle and track requests.
  • Apache projects as the server and Web management platform.
  • The recently launched Investigative Dashboard portal cites collaboration as a goal and could enhance Investigate Net. (I discussed the problem Investigate Net aims to solve with Dashboard’s Paul Radu at the Global Investigative Journalism Conference in 2007.)

Journalists can easily participate by:

  • identifying gaps in their information needs
  • helping to design request and fulfillment processes
  • testing as end-users.

Developers bring key technical knowledge to build Investigate Net. Because requirements are simple by design, it will be a quick and easy build at minimal cost.

Editorial and technical collaboration should be smooth as the system’s simplicity in scope and concept minimizes miscommunication.

 

Issues


Journalist participation in the North in particular is not guaranteed. It may be necessary to add incentives or game mechanics. This will be revealed in iterative testing.

Privacy and security beyond the browser connection may be needed. Tools like Tor and profile management features may address them.

Authentication occurs at a device level but does not address device sharing, or human error that grants access to a user’s Investigate Net profile. This is an issue for future development.

Services like Quora, StackExchange, WikiAnswers, LinkedIn Answers and Facebook Questions, and a range of journalism discussion lists and forums, are nominal competitors but do not address the South’s technology limitations, structural, privacy or security needs.

 

Benefits


Investigate Net will enable and extend the capabilities and impact of journalists and news organizations:

  1. Barriers to basic and critical information will be erased, letting journalists focus on developing deeper stories instead of scraping for simple facts.
  2. News organizations will be able to better allocate personnel and financial resources, save significantly on story-related costs and improve productivity.
  3. Journalists will be better linked, fostering work and co-productions.
  4. Journalists will gain information, and in the South, income, too.
  5. Stories that would not be told, or would fall short, will gain life and momentum. You cannot report on something if you cannot meaningfully identify and understand it, or if the trail leads somewhere and you have no budget, presence or network to follow it.
  6. Deeper co-productions will stem from Investigate Net collaborations, making it possible to maximize editorial impact on a local, regional, national or global scale and drive the news agenda. A story or investigation by one news organization is easy for authorities to ignore; one covered by multiple outlets is not as easily dismissed.

Future


Investigate Net is meant to be extensible and scalable.

It could extend to amateur journalists, commerce, rich media distribution and more.

Ultimately, Investigate Net will foster collaborations and joint investigations that tell local stories in the North and South and span the globe.

 

[UPDATE 08.21.2011: The video at the page linked via the Investigate Net image above has been corrected. +08.15.2011: is not the correct one but I am leaving it there for historical context, at least for the moment. A blog post on this is forthcoming. The actual Investigate Net proposal video is online.

BREAK THE NEWS: Shape, expore, remix

The Knight-Mozilla News Technology Partnership is seeking ideas on how to reinvent journalism for the open Web, so they’re running a series of challenges. The first Knight-Mozilla challenge focused on “unlocking video,” the second aims to solve the news comments problem by going beyond comment threads, and the third is a blue-sky effort to find the “Open Web’s Killer App,” later narrowed to “People-Powered News.” [which I think is too narrow a focus but was already the foundation of my idea]:

What should a news website look like in 2011 and beyond?

MoJo Knight Mozilla News Technology challenge open Web's killer app logo / people-powered news

This challenge is a broad one: what would you build on the web that actually makes news better for the people who create and read it? How would you involve the public in the news making, editing or sharing process? The only constraint: your idea should be built using open technologies and languages.

We’re asking you to forget old conventions like the story form, column inches & deadlines and propose new ways to connect news producers to news readers.

Here’s my proposal:

BREAK THE NEWS: Shape, explore, remix

Summary

Break the News dismantles the traditional news collection and dissemination structures and reassembles them in a unified approach that allows the news community to shape, explore and remix.

Description

The future of news is open and collaborative, but also evolving to incorporate a number of new technologies, modes of access and devices, some of which are not yet widespread.

The best prototype of where news is headed can be seen in Al Jazeera’s The Stream, which bridges the Web and traditional broadcast, aggregates crowdsourced story ideas, videos and other content, and engages its community in an authentic conversation.

The Break the News model is similar to this but recognizes that the principal nature of a thing changes when its scale and medium change. To this end, the new model of news resides on the open Web, assembled into objects for context-aware aggregation, curation and dissemination of visual content, conversational streams, geolocative, gestural, haptic, collaborative and algorithmic layers for the bridge to emergent devices and physical-world intelligent/enabled objects.

As commonplace objects become both displays or output devices as well as seamless input or information-gathering devices that are holistic and pervasive in both of those modes, the Break the News integrated platform will interactively and intelligently employ these channels, either automatically or with the assistance of a human operator or permission-based automated AI/expert system.

Among the Break the News digital objects is a collaboration channel or tool that enables people to securely share and manage information, documents, multimedia or other binary data for potential initiation of, or inclusion in, a “story.” [The word “story” is expressed in quotation marks to denote that the traditional narrative forms that have been widespread and commonly accepted until now is just a subset of what we will soon come to consider a story.] This content can be handled with varying degrees of security and distribution, contingent on the wishes of the source or agreement between source and journalist.

Break the News would also enable its community to remix the streams for different perspectives and relevant understanding of context.

This system would span both a high-fidelity Web experience and a low-fidelity one to account for regional disparities in network access and technology. Break the News would be a medium to convey and collaborate on information, minimizing the barriers between people and access to resources, including those among journalists. Web-based gateways could bridge low-fidelity information technologies outmoded in the North to the cutting-edge technologies that may not be commonplace in South.

Break the News is more than the sum of its parts, some of which I have already described more fully in proposals for video and commenting challenges, and much — if not all — of which is possible today. It is a platform that shatters the procedural, institutional and cultural barriers in the daily practice of journalism to instead allow the free flow of ideas and information for a more open, transparent and democratic model of news media.

Comments Holistic Open Platform: How to fix news comments

The Knight-Mozilla News Technology Partnership is seeking ideas on how to reinvent journalism for the open Web, so they’re running a series of challenges. The first Knight-Mozilla challenge focused on “unlocking video.” The second aims to solve the news comments problem by going beyond comment threads:

One of the best things about the web is that it enables many voices to be heard. Blogs, comment threads, forums, and social networks empower people to take part in new kinds of discussion, dialogue, and debate.

The best discussions around the web can be pretty isolated. Take comments, tweets, and other fragments out of their original context, and they can become meaningless. And take a look below the fold—in comment threads at news outlets, political blogs, YouTube, and elsewhere, you’ll often find that the loudest voices drown out everyone else.

Knight-Mozilla News Challenge - Beyond Comment Threads logo: AtomAt the same time, media is moving beyond the traditional “news story” as the only unit for commenting and interaction, stretching to include narrative arcs of multiple stories over periods of time, “explainers” that provide background knowledge for strings of stories, “streams” that include initial reports followed by updates and corrections, and more.

With all that activity happening across the web, how do we enable more coherent, elevated discussion? How can news organizations improve the signal-to-noise ratio in public news commentary?

Here’s my proposal:

Summary

COMMENTS HOLISTIC OPEN PLATFORM

This is a holistic approach to what I see as the five major problems facing comments today and in the near to medium term.

  1. QUALITY. The major problem in commenting on news sites today is finding a way to maintain high-quality discussions.
  2. DISCOVERY/PERSISTENCE. Commenting is fragmented and no system properly federates them.
  3. COMMENT FORMATS. No truly transmedia commenting system exists.
  4. CONTEXT AWARENESS. Commenting systems don’t address people’s needs in various device, temporal and physical contexts.
  5. EMERGENT MEDIA. There is no standard for comments in emergent media and platforms. Each element of this plan can be developed separately, or as part of a phased, holistic solution.

 

Description

1. QUALITY

Maintaining high-quality discussions.

    a) Community ranking / moderation + TrustRankCommunity ranking’s fundamental flaw: It rewards popular ideas and unpopular ones are often submerged. To offset this, an algorithm could assign a TrustRank score that surfaces comments from trusted people on a sliding scale weighted by the viewer. TrustRank improves over time and volume of comments.
    b) Semantic / sentiment parsing e.g. SentimentRankCommunity or algorithmic ranking and/or parsing of meaning and sentiment would assign a score viewers could weight. SentimentRank would find commenters with a similar temperament and outlook and help determine which comments they see. This improves over time and volume of comments and participants.
    c) Crowdsourced or automated summaries of longer comment posts
    As comments accumulate, reviewing and understanding the discourse can become onerous. Volunteers or an algorithm could identify and summarize key themes for brief, headline-style summaries to help viewers discover and understand context.
    d) Aggregate summaries and sentiment scores into heatmap / graph / that surfaces key points
    Rankings can be visually displayed in a map or graph. This would help to surface key thematic comment clusters that the viewer could drill down on for finer granularity.
    e) Badges / incentives / credits or scrip toward paid services for commenting
    Commenters receive rank badges to enable viewers to quickly assess the quality of an individual comment in a historical context. This could be combined with credit or scrip system that news organizations can use to reward commenters toward paid services. The open platform would make rewards portable across outlets using it.
    f) Trust circles, connected communities on other networks, TrustRank + SentimentRank sort
    Subject to individual preferences, people see comments from friends in social networks, extended networks, then people outside their networks.
    g) Present commenter with others’ comments inconsistent with own views
    Combine factors to offer viewers comments that oppose their own, to help stimulate meaningful debate vs. a cargo cult.

 

2. DISCOVERY / PERSISTENCE

Commenting is fragmented. While multiple platforms exist to federate comments, they still occur in isolated islands. To address this:

    a) Open standard that federates and categorizes comments
    Federate across services: blogs, status, chat, photo, video, text, SMS, etc. (Opt-in.)
    b) Visual / audio / tactile clustering
    Comment systems are heavily biased toward educated, literate, able-bodied individuals. Inclusive commenting systems would also assist the fully able. Standardized/automated markup would help identify and enable content federation for the multimedia and emerging sensory/haptic Web and enabled devices. People could navigate comment heatmaps parsed for subject, sentiment and trust through visuals, audio or tactile/force feedback. Similarly, content types could be toggled as comment options.
    c) Static vs. real-time
    Static comment threads are easy to hijack. Real-time commenting and discussion archived or parsed for inclusion in a historical forum/thread would enable actual discussions vs. turn-based commenting and repetitive or irrelevant crosstalk.

 

3. CONTENT FORMS

Transmedia comments vs. plain text.

    a) Text – Real-time commenting and discussion into archived/threaded forum enables collaboration with journalists on a story before publication-to-deadline, and fosters higher quality ongoing commentary and story development post-deadline. Granular word/sentence/paragraph level comments can be tagged.
    b) Images – Image-post comments for people with varying time, literacy and forms of self-expression. Character recognition and transmedia publication for any text within images, sentiment-parsing for facial expressions or gestures, and image summaries can be extracted and posted via community scoring or algorithm.
    c) Audio – Audio comments can be parsed as text and ranked for sentiment and trust.
    d) Video – Video comments (time delimited) can be parsed into text posted with and/or annotating video. To sort multiple video comments, they would be thumbnail stacks akin to BumpTop’s concept. Brushing a clustered stack would surface the video thumbnail on a card with the commenter’s profile, semantic TrustRank + SentimentRank score and/or graph, personality matching, and a capsule comment summary.

 

4. CONTEXT AWARENESS

The type of comment a person can leave often depends on time of day or their physical location:

    Office / mobile: Likely fosters shorter comments.
    Home / tablet: Likely fosters longer comments.
    Sorting and serving up comments to viewers and commenters based on set preferences, time of day and physical contexts including Web-enabled objects could foster higher quality discussions by reducing the frustration factor for commenters and viewers.

 

5. EMERGENT MEDIA

    a) Projected/sensors: Pico-projectors, digital vision, tactile and other sensors can shift comments from a solitary experience to a shared one. Collaboration in physical space is essential.
    b) Wearable: Personal augmented reality and wearable displays demand that comment systems include the ability to interact in real-time and with geolocated and physical, Web-aware objects.